Small Business Toolbox

FINANCE

Webinars

• Budgeting Basics 
  Downloadable Budget Template
  Hosted by: Audrey Hall, EcoServe Pest Services; Tony DeSimone, You’re the Expert Now; Caitlin Justice, Blades of Green Pest Control

Additional Forms, Standards, & Protocols

• Sample Daily Operations Report

MARKETING

Webinars

• Marketing Made Easy with Mainframe: A Digital Marketing Agency Designed Exclusively for Pest Control Companies
  Presented by the Professional Pest Management Alliance (PPMA)

BUSINESS MANAGEMENT 

Webinars

• Using Technology to Improve Employee Engagement 
  Presented by NPMA’s Technology Committee
• How to Better Communicate with Your Employees and Customers Using Technology
  Presented by NPMA's Technology Committee
• Working On Your Business, Not In It: Episode 1
  Presented by Audrey Hall, Eco Serve Pest Services; Mike Bullert, Big Time Pest Control; Kurt Scherzinger, Scherzinger Termite & Pest Control.
• Working On Your Business, Not In It: Episode 2
  Presented by Galvin Murphy, Yankee Pest Control; Donnie Shelton, Triangle Pest Control; Dan Gordon, PCO Bookkeepers
• Working On Your Business, Not In It: Episode 3
  Presented by Mark DeGeare, Forshaw Inc.; Erin Richardson, All-American Pest Control; Fred Wingate, Noosa Pest Management
• Hire Smart & Manage Easy: Episode 1
  Presented by Phillip Cooper, Cooper Pest Solutions & BedBug Central, CEO
• Hire Smart & Manage Easy: Episode 2
  Presented by Jeremy Clark, Dugas Pest Control; Jeff Dunn, Northwestern Exterminating; Billy Tesh, Pest Management Systems
• Hire Smart & Manage Easy: Episode 3
  Presented by Kurt Scherzinger, Scherzinger Pest Control, Vive President of Operations; Mark DeGeare, Forshow, Inc., Director of Sales and Business Development; Ken Stieren, Arrow Exterminators, Sr. Vice President of Sales
• Email and Time Management: You Are In Control
  Presented by John Barnes, Barnes Association Consultants

Model Service Contracts 

• Model Service Agreements and Contracts
  These agreements are not intended as legal advice. They provide suggested language only, and modification may be necessary or desirable in particular cases. Before using these contracts or any of their previous versions, PMPs are strongly encouraged to seek the advice of a competent legal counsel. 

Additional Forms, Standards, & Protocols

• Sample Standard Operating Proceedures Outline

HUMAN RESOURCES

Webinars

• Having Tough Conversations
  Leila Haas, PHR, Sprague Pest Solutions
• Recruitment 101
  Presented by the Recruitment and Retention Committee
• Onboarding and Exiting Employees
  Presented by NPMA's Recruitment & Retention Committee
• Belonging: Diversity and Inclusion int he Workplace
  Presented by Florence Holland, Ph.D., Auburn University, Auburn, AL
• Creating Strategies for Employee Retention
  Presented by Leila Haas, PHR, Director of Human Resources for Sprague Pest Solutions 

COMPANY CULTURE

Webinars

• Establishing A Company Culture
  Ashley Morrison, City Wide Exterminating, Locust, NC; Kyle Varona, Fahey Pest & Lawn Solutions, Sarasota, FL; Megan Thomas, Thomas Pest Services, Schenectady, NY
• Culture is King: Episode 1 - Defining and Developing A Winning Company Culture
  Presented by Kevin Lemasters of EnviroPest and Ashley Morrison of City Wide Exterminating Moderated by Phil Cooper of Terminix & Cooper Pest Solutions
• Culture is King: Episode 2 - Executing A Company Culture That Lasts
  Presented by Ravi Sachdeva of American Pest Management and Tim Pollard of Arrow Exterminators Moderated by Mark Bretz of Western Pest Services

Online Trainings

• Understanding Customer Service and Developing Relationships

TRAINING AND DEVELOPMENT

Webinars

• Training and Development 
  Daniele Collinson, Blades of Green Lawn Care and B.O.G. Pest Control, Edgewater, MD;  Mike Bullert, Big Time Pest Control, Anderson, CA; Mark Pickhardt, Eco Serve Pest Services, Orchard Park, NY
  Complimentary Training Resources:
  • Training And Development Worksheet
  • Master Technician Program
  • Technician Training Program

Additional Forms, Standards, & Protocols

• Pest Management Inspection Report
• NPMA's Bed Bug Best Management Practices
• Bed Bug Commercial Management Protocols made available by PPMA
• 2016 Pest Management Standards for Food Processing & Handling Facilities
• Pest Management Guidelines for Retail Food Handling Facilities & Restruants 

Termite Inspections & The NPMA-33 WDI Inpsection Form

• NPMA's Online Training Course: Understanding and Completing the NPMA-33 WDI Form
• Suggested Guidelines for Completing the Revised NPMA 33 Form
• Wood Destorying Organism Attachment 
• Template Realtor Letter
  This template letter can be downloaded and customized with your companies contact information to serve as an educational resource to instruct realtors on the revisions to the NPMA-33 WDI Inspection report. 

Additional Technical Training Resources

• NPMA Library Updates
• NPMA Pestology Blog
• NPMA Bugbytes Podcast

SAFETY

• NPMA's OSHA Resources Toolbox
  To access NPMA's OSHA Toolbox, use "osha" in the email and the password fields.