Austin Burns is the operations manager at Burns Pest Elimination, a family owned and operated business in Phoenix, Az since 1983. Austin is a 3^rd generation PMP who has grown up in the industry. Austin is very engaged in growing the family business and carrying on the legacy of his family.

Austin attended Arizona State University where he received his Bachelors degree. Prior to joining the family business, Austin was a professional motorcycle racer where he got to travel the country racing in stadiums and locations throughout the United States.

Austin is married to his wife (Rachel); they have a daughter (Sarah). During his free time, he enjoys playing a round of golf with friends, being outdoors, and spending time with the family.

Courtney Carace, ACE, is the owner and COO of Pest-End Inc., a pest control and wildlife company that services residential and commercial accounts throughout much of New England.  Beginning her journey into the world of pest control as a part time office administrator at Pest-End Inc. after school in 2004, Courtney has over 16 years of experience in the industry and has held various office administration, technical, management, and executive positions.  She obtained her National Entomology Scent Detection Canine Association certification in 2010 and was a bed bug canine handler for several years for the company.  She is also a licensed and certified pest control operator in Massachusetts, New Hampshire, and Maine.  In 2020, she earned her Associate Certified Entomologist (ACE) certification.  She is a committee member of the Professional Women in Pest Management of New England chapter and was recently selected as the recipient of New England Pest Management Association's Woman of Excellence Award.  Together with her husband and sister-in-law, Courtney runs the day-to-day operations of this second-generation family owned business.  

Courtney earned her Bachelor of Arts from the College of the Holy Cross. She enjoys spending time and traveling with her husband Adam and two sons, Jack and Jameson. In her spare time, she loves to read, watch the Patriots, and indulge in Italian food. 

I’ve been in the pest control industry for over 20 years and started as a technician with Terminix. After 3 years of being a technician, I then became a compliance administrator for 2 years and during this time as a compliance administrator I completed my Associates Degree in Business Finance at Naugatuck Valley Community College. I returned to being a technician at Terminix to help develop a under performing route and I grew the route exponentially. I continued my career at Terminix until 2014, when I started my own business, CT Pest Solutions. I joined the Connecticut Pest Control Association Board in 2017 and I am currently the Vice President and Membership Committee Chairman.

In my free time I enjoy spending time with my wife and very active 4 girls, attending gymnastics and dance competitions as well as academic activities. I enjoy traveling, swimming, bike riding, playing basketball and exploring restaurants. I also enjoy watching football especially the New England Patriots.

Rusty is the founder and President of Prewett Pest Control based out of Auburn, Alabama with offices in East Alabama and the Alabama Gulf Coast.  Rusty is a graduate of Auburn University and graduated in 2001 with a Bachelors in Business and marketing major.  After graduation he worked as the Membership Director for the Hoover Chamber of Commerce where he was introduced to the professional world with a focus on membership sales and networking.  In 2003 he started R&T Properties, a real estate development company, with his brother and pursued real estate until the market crash of 2008.  In 2009 Rusty bought his first Allstate Insurance agency and has since grown to three locations and has been awarded Inner Circle Elite which is a program that recognizes the top 50 Allstate agencies out of 10,000 countrywide.  In 2020 Rusty founded Prewett Pest Control with a vision of bringing the pest control customer experience into the 21^st century.  PPC has a focus on providing services that are “modern, convenient and effective” with a goal of scaling the company throughout the southeast.  Rusty has a wife Mandy and three children, Ellie, Greer and Sims.  His biggest joy outside of work is spending time with his family traveling, on the lake or at their farm just outside of Auburn. War Eagle!

Mickey Thomas is a Senior Vice President of Customer Care and Inside Sales for Arrow Exterminators based out of Atlanta Ga.  Mickey oversees all business data reporting, inside sales data reporting, administrative training/reporting, and leads a team of 40 that directly manage more than 300 employees.

Her passion for training and innovation have given her multiple opportunities to serve in leadership roles for the company beginning in 2007. She has been honored with several awards including Impact Player of the Year Award two years in a row. The professional highlight achievement that she received in 2019 was being promoted to join the Executive Committee for Arrow Exterminators.

Outside of work, Mickey participates in many conferences as part of the National Pest Management Association Committee and enjoys spending time with her husband and children, working in the yard, shopping, and watching her daughter compete in Jiu Jitsu.